Order policy

1. GENERAL PROVISIONS

1.1. These UAB "Carus LT" (hereinafter referred to as "Seller") rules for the purchase and sale of goods (hereinafter referred to as "Rules"), upon acceptance by the person purchasing the goods (hereinafter referred to as "Buyer") (after familiarizing themselves with the Rules and pressing the "I agree" button), are a document binding on the parties, which sets out the duties and rights of the Buyer and the Seller, the conditions of purchase and payment of goods and services, the order of delivery and return of goods, the responsibility of the parties and other related conditions.

1.2. The seller has the right to change, amend or supplement the Rules at any time, taking into account the requirements established by legal acts. The Buyer is informed about any changes or corrections at the time of purchase of goods and must re-accept the latest version of the Rules.

1.3. The following have the right to buy in the "carus.lt" online store:

1.3.1. able natural persons, i.e. adult persons whose capacity is not limited;

1.3.2. minors between the ages of fourteen and eighteen, if they have the consent of their parents or guardians, except in cases where they have personal income;

1.3.3. legal entities;

1.3.4. authorized representatives of all the above persons.

1.4. By accepting the Rules, the buyer confirms that he has the right to buy goods in the "carus.lt" online store.

2. ORDER SUBMISSION AND BUYER DATA

2.1. The Buyer can order goods in the "carus.lt" online store by registering on the "carus.lt" website, entering his e-mail address and password;

2.2. Buyer, when ordering goods 2.1. In the manner provided for in the clauses of the rules, the personal data required for the proper fulfillment of the goods order must be indicated: name, surname, address for delivery of goods/providing services, telephone number and e-mail address.

2.3. The Buyer, by agreeing to the processing of his personal data for the purpose of selling goods and services in the Seller's online store, also agrees to the sending of messages to the e-mail address and/or telephone number he specified, which are necessary for the proper fulfillment of orders.

2.4. The Buyer's identity document provided to the seller or the representative of the delivery service and the Buyer's data contained in it are used only for proper identification.

3. CONCLUSION OF PURCHASE - SALE AGREEMENT

3.1. The contract between the Buyer and the Seller is considered to be concluded from the moment the Buyer clicks the link "Proceed to payment" after forming the shopping cart.

3.2. Each purchase and sale agreement (Order) concluded between the Buyer and the Seller is registered and stored in the "carus.lt" online store database.

4. BUYER'S RIGHTS

4.1. The buyer has the right to purchase goods in the "carus.lt" online store in accordance with the procedure set forth in these Rules and other information sections of the Seller's online store.

4.2. The Buyer (this provision of the Rules applies to Buyers who are defined as consumers in accordance with the procedure provided by the legislation) has the right to refuse the contract of purchase and sale of goods concluded with the "carus.lt" online store by notifying the Seller in writing (by e-mail, specifying the order number and desired to return the product, the Buyer can use the contract cancellation form attached to the rules) no later than 14 (fourteen) days from the day of delivery of the product (if the Buyer ordered more than one product in one order and the products are delivered separately - from the day the Buyer receives the last product). The buyer's right to withdraw from the contract does not apply:

4.2.1. for contracts for packaged goods that have been unpacked after delivery and are not suitable for return;

4.2.2. for contracts for goods which, due to their nature, are inseparably mixed with other items after delivery;

4.3. The Buyer can exercise the right provided for in Clause 4.2 of the Rules only if the product has not been damaged or its appearance has not fundamentally changed, nor has it been used. The returned product(s) must be in the original, neat packaging, the product must be undamaged, unused, without losing its appearance as a product (label intact, protective film intact, etc.), the package of the returned product has not changed.

4.4. In the event that the Buyer purchases a set of goods in the "carus.lt" online store and in accordance with Rule 4.2. wishes to refuse the purchase-sale contract with respect to certain goods, he must return the complete set of goods to the Seller, i.e. In such a case, the buyer can exercise the right provided for in point 4.2 of the Rules only in relation to all the goods in the set. In the event that at least one of the goods in the set does not meet the requirements stipulated in point 11.4 of the Rules, the Seller has the right to refuse to accept the returned set of goods.

4.5. In the event that the goods are returned based on the right provided for in clause 4.2, the Buyer bears the costs of returning the goods.

4.6. The Buyer must send or hand over the product(s) to the Seller or another person authorized by him no later than within fourteen days from the date of submission of the contract cancellation notice based on Clause 4.2 of the Rules.

4.7. In the event that the goods are returned based on the right provided for in point 4.2, the Buyer is responsible for the decrease in the value of the goods (goods) caused by actions that are not necessary to determine the nature, characteristics and functioning of the goods.

5. BUYER'S OBLIGATIONS

5.1. The buyer must pay for the goods and accept them in accordance with the procedure established by these Rules.

5.2. After registering, the Buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must immediately inform the Seller about this via the means of communication specified in the "Contacts" section.

5.3. The buyer undertakes to comply with these Rules, other conditions clearly indicated in the online store, and to comply with the requirements of the legal acts of the Republic of Lithuania.

6. SELLER'S RIGHTS

6.1. If the Buyer attempts to harm the stability and security of the online store or violates his obligations, the Seller has the right to immediately and without warning limit or suspend his access to the online store or, in exceptional cases, cancel the Buyer's registration.

6.2. In the event of important circumstances, the Seller may temporarily or completely stop the operation of the online store without notifying the Buyer in advance.

6.3. When the Buyer, having chosen the payment methods provided in clauses 8.2.1 or 8.2.2 of the Rules, does not pay for the goods within 2 (two) working days from the day of confirmation of the order, it is considered that the Buyer has abandoned the contract and the Seller has the right to cancel his order without prior notice to the Buyer.

7. SELLER'S OBLIGATIONS

7.1. The Seller undertakes to enable the Buyer to use the services provided by the online store under the conditions set out in these Rules and the online store.

7.2. The Seller undertakes to process the personal data specified by the Buyer only in accordance with Chapter 2 of the Rules and the procedure established by the legal acts of the Republic of Lithuania.

7.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in Chapter 9 of the Rules.

7.4. The Seller, unable to deliver the ordered goods to the Buyer due to important circumstances, undertakes to offer an analogous or similar product as far as possible. If the Buyer refuses to accept an analogous or the most similar product, the Seller undertakes to return the money paid to the Buyer within 10 (ten) working days, if prepayment was made.

7.5. After the Buyer exercises the right provided for in Clause 4.2 of the Rules, the Seller undertakes to return the money paid to the Buyer within 10 (ten) days, counting from the day when the Seller received back the goods returned by the Buyer, if they comply with Rule 4.3. the conditions provided for in paragraph

8. PRICES OF GOODS, PAYMENT PROCEDURES AND TERMS

8.1. The prices of goods in the online store and in the formed order are indicated with VAT.

8.2. The buyer pays for the goods in one of the following ways:

8.2.1. Payment using electronic banking means advance payment using the electronic banking system used by the Buyer.

8.2.2. Payment by bank transfer is an advance payment, when the Buyer transfers money for the ordered goods (according to the goods order) to the Seller's bank account specified by "carus.lt".

8.2.3. Payment according to the contract is a deferred payment, when the Buyer and the Seller UAB "Carus LT" have concluded a separate Purchase-Sale Agreement.

8.2.4. Payment in cash at the time of delivery/pickup of goods - The buyer pays for the goods at the time of their delivery/pickup (handover - acceptance).

8.3. In terms of the payment methods provided in clauses 8.2.1 and 8.2.2, the term of delivery of the Goods begins to be calculated from the time of crediting the money to the account specified by "carus.lt".

8.4. By approving the Rules, the Buyer agrees that the purchase documents - VAT invoices, which are also the goods warranty documents - can be submitted to him electronically, to the e-mail address specified by the Buyer. VAT invoices in the above form are submitted to the Buyer no later than before the moment of handing over the goods to him. The invoices indicate the selected goods, their quantity, the discounts granted, the final price of the goods, including all taxes, delivery charges and other data required by the legislation regulating accounting.

9. DELIVERY OF GOODS

9.1. Delivery of goods to the Buyer:

9.1.1. The buyer undertakes to specify the exact delivery address of the goods.

9.1.2. The buyer undertakes to accept the goods himself. In the event that he cannot accept the goods himself, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.

9.1.3. The goods are delivered by the Seller or his authorized representative.

9.1.4. The goods delivery fee is calculated taking into account the place of delivery of the goods, the weight of the goods.

9.2. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary. Exceptions apply when the Seller does not have sufficient stock of the required goods, and the Buyer is informed about the shortage of the goods ordered by him. The buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the seller. In the event of the aforementioned situation, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods. If no agreement is reached, the provisions of Clause 7.4 of the Rules shall apply.

9.3. The Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered after the deadline due to the Buyer's fault or due to circumstances beyond the Buyer's control.

9.4. If the goods cannot be delivered due to the Buyer's fault (incorrect delivery address, failure to contact the Buyer's specified contacts and other cases), the Buyer must pay the determined price of goods delivery for re-delivery. If the Buyer refuses to pay for re-delivery, the Seller undertakes to return the money paid to the Buyer within 10 (ten) days, after deducting the goods delivery fees.

9.5. During the delivery of the goods to the Buyer, the Buyer must, together with the Seller or his authorized representative, check the condition of the shipment and the product(s) and sign the shipment transfer - acceptance document. After the buyer signs the shipment transfer - acceptance document, it is considered that the shipment has been transferred in a suitable condition, there are no product damages, the origin of which cannot be attributed to a factory defect, and there are no discrepancies in the product package (such as can be determined during the external inspection of the goods). Having noticed that the package of the delivered shipment is damaged (bent, torn, soaked or otherwise externally damaged), the product(s) is damaged and/or the product(s) is not in the right package, the Buyer must note this during the transfer - reception of the package in the document to the signature. If the Buyer does not perform these actions, the Seller is released from responsibility towards the Buyer for damage to the goods, if the basis for the occurrence of such damage is not a factory defect, and for inconsistencies in the composition of the goods, if these inconsistencies can be determined during an external inspection of the goods.

10. RETURN, EXCHANGE OF GOODS

10.1. In order to return the product(s), the Buyer must contact the Seller using the specified contacts.

10.2. When returning goods to the buyer, it is necessary to comply with the following conditions:

10.2.1. the returned product must be in its original, neat packaging (this clause does not apply in the case of a defective product being returned);

10.2.2. the item must be unused, without losing its merchandise appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective item);

10.2.3. the package of the returned product has not changed, as it was delivered to the Buyer;

10.2.4. when returning the product, it is necessary to present the purchase document and the warranty card (if it was issued).

10.3. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not comply with the procedure for returning the goods specified in Clause 10.2 of the Rules.

10.4. The Buyer can deliver the returned goods himself to UAB "Carus LT" goods collection points (indicated at https://carus.lt/lt/pristatymas) or send them using the services of the courier of his choice. When the received wrong product and/or low-quality product is returned, the Seller undertakes to take such products and replace them with similar suitable products. In the event that the Seller does not have similar goods, he returns the money paid to the Buyer within 10 (ten) days from the day of return of the goods (goods).

10.5. Money for returned goods is paid by payment transfer to the Buyer's bank account.

11. LIABILITY

11.1. The buyer is fully responsible for the correctness of the personal data provided by him. If the Buyer does not provide accurate personal data, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation from the Buyer for direct losses incurred.

11.2. The buyer is responsible for his actions performed using UAB "Carus LT" online store.

11.3. After registering, the Buyer is responsible for transferring his login data to third parties. If the services provided by UAB "Carus LT" are used by a third person who has connected to the carus.lt online store using the Buyer's login data, the Seller considers this person to be the Buyer.

11.4. The Seller is exempted from any responsibility in cases where losses arise because the Buyer did not familiarize himself with these Rules, although he was given such an opportunity.

11.5. In the event of damage, the guilty party compensates the other party for direct losses.

11.6. The Seller is not responsible for the proper performance of mutual obligations between the Buyer and the Seller's partners, whose services the Buyer orders.

12. MARKETING TOOLS USED BY SELLER

12.1. The seller can initiate various promotions in the "carus.lt" online store at his discretion.

12.2. The seller has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them, in addition, unilaterally.

13. PROVISION OF INFORMATION

13.1. The Seller sends all notifications to the e-mail address provided by the Buyer in accordance with the procedure provided for in Clause 2.2 of the Rules.

13.2. The Buyer sends all messages and questions by means of communication specified in the "Contacts" section of the Seller's online store.

14. FINAL PROVISIONS

14.1. These rules are drawn up in accordance with the legal acts of the Republic of Lithuania.

14.2. Relations arising on the basis of these rules shall be governed by the law of the Republic of Lithuania.

14.3. All disagreements arising from the implementation of these rules shall be resolved by negotiation. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

14.4. Entity resolving consumer disputes out of court: State Consumer Rights Protection Service, address Vilniaus st. 25, LT-01402 Vilnius, www.vvtat.lt.